First car purchase experience turned into a nightmare by Renault staff.

I was very excited to buy my new first car but my experience turned into a nightmare, am really heart broken 1st situation I signed up for the free 1 year insurance with renault and there were no details on the contract about the insurance terms and conditions and I then again signed up for insurance excess waiver which will be costing me R190 per month. I had an accident on the 2nd of April 2019 and claimed, the insurance shocked me by sending me an email of documents with the terms and conditions of the insurance on the 11th of April 2019 and stating that I would be charged excess of up to R26000 and that the insurance waiver that I signed up for had a 30 days waiting period. I truly feel ******* as I signed up for all these extra things with the insurance to make sure I was fully covered but they kept quite and made me feel comfortable only for them to slap me with the terms and conditions after I had placed my claim. I was with my boyfriend when I went to purchase my car n he can also attest that I did not sign for the terms and conditions that are now disclosed n the lady that sold me the insurance was also shocked when I told her about the terms n conditions n yet they say I signed for them. 2nd situation I was told over the phone that my interest rate would be 10.55% for car finance and when I arrived everything was good and I signed a contract that said I would be charged 10.55%. After about 20 min after I left the dealership I was told to turn back and that the financing contract had a slight error and that I needed to come back and sign the amended contract. When I returned to the dealership I asked what error was made and the lady that was helping me in the finance department said she didn't know but assured me that everything was still the same as the original contract I signed, I then upon trusting her I signed the new contract then immediately after requested to see the interest rate in the amended contract, It truly came as a disturbing shock to realise that the amended contract had a changed interest rate and that I will now be charged 10.58% instead of the 10.55% that was originally agreed upon. I then asked the lady who made me sign the contract in finance to inquire this with the bank and fix this and give me feedback and she told me to take up the matter with the bank The lady at the dealership misled me, firstly before I signed anything I asked her if I could trust that everything she told me was correct as per what the contract said because she didn't print it out for me to read. She then confidently told me all she said was what was in the contract. That was a verbal agreement between me and her and that caused me to have trust in her. I asked her if the second contract had changed from the first one and she confidently said it hadn't and by the time I noticed the R3 difference and mentioned it to her, she ignored me and quickly put the signature machine in front of me making sure I couldn't take time to dwell on the matter. On top of that I was told my first payment would be the end of May when the car was sold to me but the first installment was actually debited end of April.

As a customer I feel ****** and really disappointed in the dealership. I did not agree on an interest rate of 10.58% but I agreed on 10.55% n I already had plans for my April salary but due to all their dishonestly I was cought off guard with a debit order. The Renault staff sold me the insurance n the car finance n in both instances they **** n hid information that is now affecting me very badly. They never even gave me my car purchase goodie bag, they said they ddnt have them in store n would send them later, once again that was an empty promise. Am so disappointed n heart broken