Faulty Vehicle
Complaint – Renault Tokai RE – CA942455 / Vin No – VF15SRAAC ********** 8 I purchased my Sandero Stepway 2017 in August 2017. The deal was made with Zoe Diedricks, upon collection of my car, a few days later when following up with my licence I had discovered that Zoe had left the company, I was then handed over the Deidre, firstly it took over two months to obtain my licence due a series of problems. Then I raised issues regarding my vehicle, it had terrible wind turbulence and when using the vents, they whistled and also the right side driver window was not sealing properly. I booked for my vehicle to go in to be checked out and the workshop manager was Chistriaan Lombaard, they said they would phone me for collection which they didn’t, eventually after phoning Christiaan he said my car was ready and he would give me a report, to my surprise he wasn’t even around and some other man gave me the report. They said that wind turbulence is normal…really? It sounds like a hurricane; they then said they lubricated to right side driver’s window rubbers….. and that the whistle from vents / interior fans is coming from inside the evaporator box area of which the vehicle would have to be booked in for the evaporator to be removed and assessed and my vehicle would be kept for approx. 3 days, this however is not convenient for me as I use my car for work and I am constantly on the road. When driving away I discovered that the right drivers side mirror was worse, when open it shook over bumps and gravel roads and speed bumps and also engaging the switch to open and close the window made a double click. The window is also not sealing and the wind turbulence still carries on. Eventually after complaining the manager – Ivan Smith contacted me and said he would drive in the car with me last week the 25th November, so we went for a drive and I showed him the faults and made him listen to the wind turbulence and vent / fan noise. He then said he would test drive a few other stepways that week and get back to me by Friday. This of course never happened, now when I open my vent and switch aircon on , it makes a grinding sound at times, I am still waiting for the manager to get back to me, as of Monday he had still not taken any cars for a drive to see if they had the same problems. I also advised that I sometimes battle to get my car into reverse. I was advised by Ivan these matters would be seen to, nothing to date. I am beyond furious as I have had problems with my car and Renault Tokai since the beginning, this has been the worse experience in purchasing a vehicle. I know need my car for next week as I am going on holiday and none of the faults have been sorted out. I have no choice but now to lodge a complaint against the branch and the workshop manager and the branch Manager. Jolene Koffinas c/o Sigma Sleep ********** **********