Faulty Renault Triber 2020

To whom it may concern, About 2 years and 1 month ago we were looking for a family car. Before we made our decision on many suitable options, the Renault Triber came along. We didn't hesitate to buy it from Renault Tygervalley because we though it will suite our needs and ticked all the boxes. Until two and a half months ago when we experienced a sudden problem, where the car decides not to start at random places. For some reason the ENGINE FAULT shows up on the LCD and the car won't start, and then you must wait 15 min, 30 min to an hour at different times for it to start which is scary and frustrating. We took the car to the Renault Tygervalley service point where regularly service our car for diagnostics, and they couldn't find the problem or any error codes. Then they requested that we take a photo and a video as evidence when it happens again, which we send to them. After that it happened 3 more times ,we notified them immediately which they didn't have a booking space for us that moment and when we came back from holiday recently, of which we were lucky to arrive home without any problems, it gave the same problem for the last time and didn't start again. And the car was towed away. Now within 1 day they discovered what the problem is and now we must wait for 21 to 30 day for a part to be ordered from France. Clearly it seems it's a common problem with this model as per reviews ,We understand that process, but school started and we must go back to work soon without transport. Children needs to be taken and fetch from school via Uber which is frustrating and expensive. And we requested a courtesy car for the fact that we must wait almost a month for a part, and there's none.Which is not acceptable for a loyal client of Renualt.No one Ever offered me the option at all.Il If I go back to work we must take the kids to school drop my husband at work, pick up the children from school and take them to work with me because there's no other transport. And that's our daily routine. I'm really unhappy with the Renault Triber, because if a problem like that can come so quick while the car is still new, what's next. This is unacceptable. Unsatisfied Customer Rochelle Tango ***