Faulty GPS and No solution to fix it from Renault SA

I bought a Clio in Dec 2018. One of the main features was the gps (Comes standard). This is the worst GPS I have ever encountered. More than half of the times, it takes me to the wrong location. It does not even pick up Middelburg (Mpumalanga). Worst is, when I booked it in for service (under service plan) the technician tells me that I must do a software update. Which I did. Nothing has changed. Phoned Renault SA about the problem and the gentleman assisting me is telling me to write an email to Renault Europe about the problem. Really... This is my problem under warranty and service plan. Why do I have to fix this? And if it is not fixable, why does the car have such an useless GPS? Why can`t Renault help with this issue. Why do I the customer have to follow up with Europe about this? Is this not the job or Renault SA to sort out on my behalf... Such bull.