False promises and incompetence!

<p>I ordered and paid for a dipstick for my scenic on 08th February.</p> <p>Days later I am told that their head office sent the dipstick housing and not the actual unit, so it went back.</p> <p>Finally I get told that they have my part. On arriving to pick up the unit, I am informed that it is broken and they need to send it back. This is pathetic! Do you not check stock when you receive it?</p> <p>I am promised that they will deliver the part to me, the very next day... That was over a week ago!</p> <p>I called today, 06 March and I am now informed that the part needs to come from France. This is absolutely pathetic and disgusting service. I want a refund, I will go elsewhere as Renault East Rand are too *********** to do anything right.</p> <p>The only time I have corresspondence from them is if I do the calling, where is your customer service?</p>