Factory fault and very poor service

I bought my first Renault in 2017 and have just purchased my third, that being a Sandero. I was very happy with the brand until my 2018 Kadjar with 32000km with full service history Clutch packed up R29000 is what they Bethlehem dealerships has quoted for repairs. I have now been trying to speak to Renualt Customer Care with out any luck now since the day my car broke down. I have heard everything from the dealer but not once has anyone said they wil help me. I had many cars over the years and this is the first car I’ve ever owned that the clutch has packed up. I was told that it was driver behavior. I 100% disagreed There are many Renualt customers out there that talk about the same or similar issues. This has to be a factory problem that Renault need to get involved with!!!