JL
James L

1 reviews | Active since Feb 2018

12 Feb 2018, 16:16

Extreme Bad Service Renault Kempton Park Service Centre

I had never experienced such a bad service like i did from Service centre station of Renault in Kempton Park. I took in my renault kwid for service which i was assisted by Annelize for the 150 000Km service check,and she took the service book and fill in and handed it to me immediately and i then left the car.The way the book is being filled it is bizarre not properly filled in. After collecting my car the following day,then i drove my car and while i was on my way to work,the hand brake light started to light,and it keeps on coming on with a sound.It never did that before the service only after the service it started with the light.I was thinking to myself how could it be that after the service i experience such, if the car went through quality control check after service. I then called Annelize this morning and explained to her my concern and actually asking her to get a driver to come pick my car at my work place in Wynberg, and sort it out as i cannot take another time off from work to bring the car again.I believe that something was done to tempered with the hand brake light during the service.She then took my details and advised that the service manager would call me back.I then called in after 10 mins to speak with Judy the service manager to explain the situation.Judy just remained to be indifferent of the situation and did not want to take responsibility and just told me that she cant help me.And that i asked myself how is it that Renault can give this such shocking service to clients.I am tempted to even take this further to Social media platforms if this is not resolved by today.

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