Exceptional poor customer service.

We purchased a Stepway in June 2017, from the Pinetown branch. To Date, now April 2018, WE HAVE NOT RECEIVED THE SPARE KEY. Despite several visits, not once has anyone from Renault made contact (bearing in mind we are the customer) we have had to call or visit. Furthermore, my wife was told new tyres had been fitted. Not true. We cannot understand how such a large dealership, has not got the spare key. There is no doubt, for such POOR POOR customer service. once we receive this key, we need some form of compensation. Holding breaths in anticipation. Don Williams. ********** 344.