Entire servicing system is flawed

Your entire servicing system is deeply flawed: (1) 1st visit - Wheel alignment not done. No comm. - No response to service rating sms (2) 2nd visit - Told wheel alignment wasn't in fact needed. Wasted my time and money. Note I am a contractor. I cannot bill for hours away from the office! (3) 3rd visit - Vehicle details captured incorrectly - assistant mixed up customers. As a result I waited 45 minutes to take delivery of my vehicle. Wrap up process far too slow! - Assistant did not check if part was covered under maintenance plan. As a result I have to book my vehicle in again. - Wiper sensor report inconsistent with my experience - Wheel alignment still out - Poor response to service rating sms. Still haven't shared my issues with service consultant. (4) Waited hours for a response to a booking request. Eventually had to call back. - No recollection of my particular case. I assume no way to retrieve details of last encounter. (5) No vehicle drop off service. Wastes my time and money. Note I am a contractor. I CANNOT BILL FOR HOURS AWAY FROM THE OFFICE!