Engine warranty forfeited after only 2 year of using this car it's had water cap issues since 15 000 KS service

Dear Renault South Africa and whom it may concern.

I hope this email finds you well.

I am writing to formally lodge a complaint regarding the recent service provided by Renault and the damages that occurred as a result, as well as the lack of accountability demonstrated by staff members of Renault.

Please take note of the following : (Please refer to attachments labelled)

A1 – 15 000km service conducted on the 06/04/20222 – service paid by Renault

Service notes : I was instructed by their service advicer

via telephonic communication on the day to my contact number 0000 to bring my vehicle for the next service on 45 000km please refer to your call history for the recording for this.

A2 – 45 000km service conducted on the 29/12/2022 – service paid by Renault

A2 – After the 45 000km service the car within the month of January 2023 started leaking water, vehicle was taken to Renault Heidelberg on the 20/01/2023

I took the vehicle to a different Renault service station due to my dissatisfaction with the service at Renault Silver lake.

Additional parts bought for vehicle as follows Tank Degassing, Cap Degassing Tank, Coolant

A3 – 60 000km Service conducted on the 18/07/2023 at Renault Heidelberg.

After this services I lodged a complaint that the vehicle was looking power while driving, was advised to bring the vehicle back and I had to pay to change the spark plugs.

Breaks on the vehicle was also replaced.

A4 – 75 000km Service conducted on 27/12/2023 at Renault Heidelberg.

On the 16/01/2023 I reported again to Renault and Liquid Capital that my car has a water leak, I was advised to speak to Renault Heidelberg, I spoke to Charlene about the issue, she advised that we should not be concerned that the vehicle will hold the water level after some time.

I continued to use my vehicle based on the information that I was given, on the 24/02/2023 while driving to Soweto I heard a knocking noise from the vehicle, There was no alarm notification on the dash of the vehicle. I proceed to the nearest safe stop and checked the vehicle, I noticed the water level was low and put additional water in the vehicle thereafter I tried to start my vehicle and it would not start. I have asked them to pull out call recordings for that when service provider have me this false information now, they telling they don't record calls and they cant refer back to that conversation. Please assist Renault is trying take food out my kids mouth by this is day light ******* where will I get R30 000 or more to fix mistakes they are liable for