****ed off
<p>A few days i noticed a few spots of rust on the bonnet of my car, i contacted the dealer where i purchased the vehicle from they said i have a 6 year anti corrosion warranty and i should bring the car in for inspection.I then took the car in yesterday at around 2:30, Anthon and Alistair at Renault Tygervalley did some inspections of the bonnet and roof etc and told me it might not be covered it because the car is to dirty and they will book it in for a 5 in 1 vallet. Anthon left his car at my place of work and took my car at 9:30. On getting my car back at about 4,he told me about 3 knocks and 2 which i am aware of 1 on the passenger side and my left passenger mirror which is loose but then he brought to my attention a 3rd knock on the roof close to the driver side door which wasnt there yesterday when they looked at the car and i specifically saw Alistair look at that very area. The car wasnt also given a proper valet as promised by Alistair because there is still dust on the dashboard and sand laying on the floor,old peanuts laying in the centre where the cup holders are and worst of all over 200 kilometres added to my odometer which was on 8854 which was on 9121 when i received the car.And 1 of my pens is missing. I am not at all happy with the service. I wont recommend anyone else buy what is a really good car for the lack of service</p>
So Reginald Nkuna a Case Manager at Renault South Africa sent me the below email on the 17th, which i repsonded to right away and yet i havent received any feedback yet
"Good day,
Please reply to mail with your complaint.
We thank you once again for bringing your concerns to our attention and assure you of our commitment to a response.
Yours sincerely,"
So Reginald Nkuna a Case Manager at Renault South Africa sent me the below email on the 17th, which i repsonded to right away and yet i havent received any feedback yet
"Good day,
Please reply to mail with your complaint.
We thank you once again for bringing your concerns to our attention and assure you of our commitment to a response.
Yours sincerely,"
So 6 days ago on the 23rd November i received a call from Brett Pyle about my hellopeter complaint.Apparently according to the dealership they will now Valet my car after that was promised and according to Alistair at Renault Tygervalley they didnt have time to valet the car even though the had it for 7+ hours and now i must contact Anthon for the Valet but thats not the point, there is scratches on the roof of my car, over 200 extra kilometres on the car even though the dealership and the worskshop is under 10 kilometres away and my pen was ******. I will surely be taking this to the Ombudsman. And i have yet to receive any feedback.Atrocious service
So 6 days ago on the 23rd November i received a call from Brett Pyle about my hellopeter complaint.Apparently according to the dealership they will now Valet my car after that was promised and according to Alistair at Renault Tygervalley they didnt have time to valet the car even though the had it for 7+ hours and now i must contact Anthon for the Valet but thats not the point, there is scratches on the roof of my car, over 200 extra kilometres on the car even though the dealership and the worskshop is under 10 kilometres away and my pen was ******. I will surely be taking this to the Ombudsman. And i have yet to receive any feedback.Atrocious service