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schalk T

1 reviews | Active since Jun 2011

10 Mar 2015, 08:14

duster without cd

I bought a new duster 1.6 dynamique. On the specs on many of their adds it shows that the car comes with sat nav and cd -mp3. When i went view the car i specifically asked renier if the car has cd. He assured me that it does.<br> <br> When i went to collect the car they could not show me where the cd unit is. I am very unhappy about this. After i asked renier why i was informed wrongly . He said well then we should cancel the deal. My wife was very excited about her new car. This is false advertising and wrong info provided by senior staff. I would like renault sa to answer me on this.

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Replies (1)
Renault South Africa
Renault South Africa's reply10 Mar 2015, 12:43
Official
Hello schalk11,

We acknowledge your complaint and would like to advise as follows:

We will forward your complaint to the Dealer Principal of Renault Alberton and request his assistance.

We apologise for any inconvenience caused and assure you a response.

Regards,

Renault RSA