Duster Failure - 6 Days no feedback

The car failed on 11/07/2015, preventative my wife did not drive the car further but reported it, the collection only took place on 14/07/2015 to be transported to the Nelspruit branch of Renault. I phoned this morning 17/07/2015 taking to the warranty officer Juan who now knows nothing of the vehicle or even where it is. Taking into consideration the vehicle was serviced by them 3 weeks ago. It is not only poor service, pathetic attitude from the people to help you and the Bull you listen to while waiting for someone to just pick up the phone. \We give 110%". Another thing I suggest when the staff discuss a client put the person on hold otherwise they can hear how you discuss and swear at them. Regardless this must be the worst service ever and will be the last Renault I own. It only has about 33 000 Km on the clock."""