Do we not deserve good service?

<p>I've recently had the privilige (sarcasm intended), to come across Renault in East London more specifically their parts and service departments. My Renault was broken into recently (about 4 weeks ago) and there are some parts that needed urgent replacement. The following morning I phoned Renault in EL and spoke to a lady who sounded like every singe syllable she had to say was an effort, it felt like every question that I asked wasn't important to her and that some how I'm wasting her time. She eventually transferred me to their parts department where I spoke to a young man called C, he was very helpful initially because he explained to me that the parts I needed had to be ordered from France (gasp) and that it may take anything from 8 days up to 2 weeks. [The parts I needed for may car is the type of parts you cannot drive without]. So what he was actually telling me was that I might sit without a car for up to 2 weeks... I went ahead and payed for the parts anyway because what can you do? I understood that they had to ship in the parts, I asked C to keep me informed about the process.</p> <p>Every time I phoned his office he wasn't there or someone else would pick up the phone saying "ya sorry C only works till 1"... So the next day I phone before 1 and..."ya sorry he's not here today"..."ya sorry he's out on lunch"... the excuses go on and on and on!Eventaully C decided that he, infact, did have a job and went into the office and picked up the phone and confirmed that my parts had arrived. Some days I wish I could only work till 1! This guy gets paid to do JACK all day long, quite frankly I'm a bit envious. </p> <p>I phoned the next morning to confirm wheather I can come through to EL to have the new parts installed, C said that he'll have to patch me through to the services department in a very digusted tone of voice. </p> <p>At the service center a lady called A picked up the phone and then... then they got my motor running. She greeted me nicely but thereafter the niceties stopped, she was very rude about my situation. I asked her if I could come on Friday she rep**** "sorry but we can't do that, it's too busy then", I asked her what about the weekend and she rep**** "sorry we're closed" eventaully she took the initiative and said "you can come on Moday, we're open then. Don't book a time just come". I also wish I didn't have to work over weekends! ha-ha fancy that! Life would be so much better if the whole world stood still over the weekends... I think Renault EL is onto something here... you only have to work till 1 every day... go for lunch 3 times a day and you get to do zip the whole weekend! Am I in the wrong industry?</p> <p>I'm a medical doctor in another town in the Transkei, I don't have the time to "just come on moday"! Leave is something you have to organise a long time beforehand, it's not like my patients will just conveiniantly not get sick the days I'm not around, people depend on me, I take care of people. Even after I explained this to her she said unsympathetically "well sorry SIR you'll come on monday".</p> <p>First of all dear, when you adress a person you use their title mine is DOCTOR not sir or mister becuse unlike you I had to work long days and over weekends to earn that title... Secondly, why do I have to fight with these people? Are we (Renault owners and car owners in general) not entitled to good service? Why do I have to begg for good service, why should I be treated like dirt even though I'm friendly? </p> <p>What would it be like if you went and saw your doctor and he behaved so unprofessionally like that? Would you take that, of course not! So why should I be held to such high standards but as soon as I need silly parts fixed to my car I get treated like dirt?!</p> <p>After my experience with Renault EL I feel inferior and angry but mostly dissapointed... I'm considering trading in my car, not because there's something worng with my car, in fact I love my car, but because I never want to work with the lazy and unprofessional staff of Renault EL again. </p> <p>Come on guys, if you work with people have some respect for them... I feel I shouldn't even have to explain this but clearly someone should.</p> <p> </p> <p>VlamGat95</p>