Do not buy a renault! Extremely poor quality and service.

At the end of January 2022,i purchased a brand new Kiger zen from renault Pinetown. The sales person had been Keeran.

Obviously they did everything to get the sale out. Within a week the gear bush was faulty and the vehicle could not select gears, i was stuck on yhe highway by myself with no help from the dealership or renault assist, the handbrake could not hold on an incline,the paint work on the car had not been even. Not even 6 months later, the shocks gave up. I asked to return the car in the first week which the dealership ignored completely.

When i took the car back to have the shocks sorted. It had been back and forth THREE times, only to be told they don't have the part in south africa and i need to drive the damaged car around for about 20 working days. The dealership had rented a car for me from first car rental. I had to fight for another car as my job requires me to drive to different clients daily. Work gives me a fuel card which i could not use on the rental car.

For two and a half weeks i had to pay for fuel, i had to pay the deposit for rental car which i didn't get back and i had to pay the full installment for the car (that had been parked at the dealership) i purchased all in the same month.

When i requested assistance from the customer service, i got turned away as if i am the one at fault the dealership principal doesn't respond to me and basically everyone gave an absolute ****.

I returned the rental car in good condition however i got sent an invoice two weeks later for a damaged windscreen that needs to be replaced costing R4300. When i requested assistance again from renault as this damage was untrue, they responded saying i was liable for the car (which i didn't not hire voluntarily) an they have no dealing with anything.

How does a manufacturing fault become the clients expense? Why must the client be put through so much inconvenience and neglect?

Never will i buy another renault. I would never suggest it to anyone to waste their money. People work hard to reward themselves, and here is renault selling poor quality at high prices and after sales service goes down the drain.

My advice to anyone, do not buy a renault if you want piece of mind. Rather invest in another brand, get quality service and save money.