Disgusting service/unhelpful

I have yet to get a positive response from these guys. Got hold of @michelle Braun again who passed on my complaint and no one got back to me. I bought a Megane in Oct 2015 and have requested the spare keys on numerous occasions, and in July this year got a spare set which does not work and I informed Mauritz about this. No answer. Also just getting through to these guys is painful and their response when one does is dismal. I guess they depend on the problems going away through simply ignoring their clients. My car has been with Woodmead branch for a week now as my primary key isn’t working. Do I at least get an offer of a courtesy car because of their bad service?? Certainly not!! Got a call from Clearwater branch who probably just cleared their branch name and still left me in the lurch. The car is great the people downright disgustingly bad! At least Woodmead seems to be able to get me a key under warrant, but I still do not know when I’ll have a car!!! I spoke to Charles Van Rooyen and Jaco Van der Berg and they have been most unhelpful, including telling me that I should have got the keys 2 years ago. Charles and Jaco have a recent e-mail from me in July stating that they have sent me the wrong key.