Disgusting Service from Renault Silverlakes and Zambezi

I would like to complain about the service I received from Renault Silverlakes and Zambezi.

I purchased my car from Renault Silverlakes which was a demo with low milage onthe 31August 2020 and it broke down on the 19-10-2020 due to the starter that broke down. I called the sales executive who goes by the name Ziggy, and he informed me that I should take my car to the nearest dealership as they have power failure. My car was then taken to Zambezi Renault and a guy by the name of Joel then told me that I'm only going to get my car after 4-6 weeks they need to order parts. When I asked about a courtesy car they then told me to contact Renault Head office and when I did that, I was advised that the dealership which my car is at have to provide me with a car loan and they can only assist me with a courtesy car after 6 days which my application will be processed. Then I was told that the car from the dealership has an access fee of R10 000.00 and I declined that offer as I knew that after 6 days I will get a courtesy car from head office with an access fee of R1500. 00 however, if my application was sent before 6 days. 9 days later I call Zambezi dealership and it's only the time that they confirm that they've processed my application and ordered parts but only to find out that they only did that a week later and I can't even get a car rental from the head office and they have the nerve to tell and emphasize about the R10 000.00 and not owning up to their mistakes. My uncle also sent an email to both dealerships and customer relations officer and the only response we got is that I rejected the car loan from the dealership which had an access of R10000.00.

Im really disgusted by their service and I hope another person who is clueless like me doesn't fall under the trap aswell.