1 reviews | Active since Jun 2017
Disgusting, Atrocious and horrific service
<p>I would like to voice out my disappointment in connection with the atrocious service that I received from Renault Randburg, more so the service given by Deroene Guruven, sales consultant and Christo Grobler who is the Finance and Business Manager due to the after sales follow up.</p> <p> </p> <p>This car was bought brand new, however the brakes are squeaking, the boot has fingerprint dents on it and the boot is troublesome to close, it literally has to be slammed twice and hard before it closes properly.</p> <p> </p> <p>Upon investigation of the contract I found out that I was given a warranty booster which wasn’t explained to me and wasn’t advised if I require or need it or not. This also has an impact on my monthly contributions.</p> <p> </p> <p>My debit order date was set for the 23rd of every month when I had clearly advised that I get paid on the 25th and they had my Pay slip and bank statement. I remember vividly when I asked Christo about the debit date and his response was that they set a tracking system from the 23rd and I should not worry about this. I just called MFC to confirm since no debit has gone off my account and they told me it was debited on the 23rd and will reflect the void tomorrow only.</p> <p> </p> <p>I have been calling Renault to complain about these issues and not getting any satisfactory feedback from them.</p> <p> </p> <p>I would like the warranty booster to be removed from the finance as well as the maintenance plan , and the above issues that I have with the car to be rectified, this is a brand new car and don’t expect to be experiencing such issues with the car.</p> <p> </p> <p>The reason that I went for a new car is to avoid such issues, and I am already experiencing such problems as if I purchased a second hand car.</p> <p> </p> <p>This isn’t the quality I expect from Renault.</p> <p> </p> <p>If the above mentioned can’t be resolved I would like to get the car returned and terminate my agreement between Renault Randburg and myself.</p> <p> </p> <p>Hope to get satisfactory feedback from you by latest Monday 29th May 2017 .</p> <p> </p> <p>Very Unhappy customer</p> <p>Nokuthula</p> <p> </p> <p>STILL UNHAPPY WITH THE FEEDBACK AND RUN AROUND THEY GIVING ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>