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razeena A

1 reviews | Active since May 2016

30 Jan 2020, 20:28

DISGUSTING AFTER SALE SERVICE AND COMMUNICATION FROM RENAULT RANDBURG!!

I have received the worst service from RENAULT RANDBURG. I own my brand new car for 5 weeks and out of the 5 weeks I have had it in my possession for only 2 weeks, and the other 3 weeks it has been in repairs. I found the front door rubber damaged when I collected and a paint defect in the right front door. No communication from the sale agent Don who sold me the vehicle. God only know where my vehicle is. I cannot even Express my regret buying a vehicle from them! MINOR issues 3 WEEKS? On the day my car was collected I was told I would receive my car in a few days and given a courtesy car. After that I had to keep phoning and sending messages to find out what was going on, only to find out that my car hadn't even been assessed. After 2 weeks, they told me that they were going to collect the car I was lent and lend me another car as the one I had was sold, BUT still I have no idea why I have not been given my brand new car back as yet! I tried to call the sales person again today but, yet again, I've been disappointed because he didn't answer his phone or return my call. I understand that I have been lent cars. BUT I WANT MY CAR BACK. I am utterly disgusted in the after sales service and will never recommend them to anyone.

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