Disgruntled with Service

<p>I write this review with much disgruntleness due to the incompetence of Renault SA. The interior of my vehicle needed attention, viz the driver seat back rest. A claim had been sumbitted through the local service department (Durban). I was later advised that the parts had been ordered and received, so I was requested to bring the vehicle in for repair. I made time available to drop off my vehicle at a scheduled date and time. However on the afternoon of the same day, I was advised that the incorrect part was delivered, hence the vehicle could not be repaired. Though annoyed, I understood that there are rare occassions of such instances. At a later date In was asked to bring the vehicle in once again as the parts had arrived. Once again, I altered my schedule to drop the vehicle in. On the second ocassion I was inconvenienced by arriving late to a meeting at the office. Once the afternoon came, I was advised that my vehicle is ready for collection. On the call I confirmed that the vehicle is now repaired, only to be told that the incorrect part had been delivered, hence the car is still in the same condition. Naturally I was furious and inquired further with the consulted I had been liasing with. I was advised that the parts delivered was received with the same order number and batch number as submitted, however the parts were not corresponding!!! This is totally unacceptable and displays a high level of incompetency...not once but twice. It took fuel and time and effort to get the vehicle in, only it was a futile mission. It is unacceptable that a reputable company can incur such blunders!</p>