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Henning H

1 reviews | Active since Feb 2015

09 Feb 2015, 12:48

Disappointed Renault Client

My disappointment started on the 17th of July 2014, when I took ownership of a brand new Renault Sandero, a surprise for my wife and 3 yr old daughter. <br> After 4 months I found an oil Leak. I took my vehicle to Renault Princess Crossing and they rep**** that they could not fix this leak. <br> I then took the vehicle to Renault Bryanston, as my father and brother are proud owners of Renault vehicles bought at Bryanston. The leak issue was only addressed after the 3rd attempt and I received the vehicle after a month, great was my disappointment when an even bigger problem appeared. This time there was an issue around the engine. Renault was so helpful to give me a single cab bakkie, with no airbags and a very uncomfortable drive for my 5 month pregnant wife and 3 yr old daughter. I think it's ridiculous and I`m shocked how they can provide this kind of customer service. <br> To date I am still responsible for the monthly installments, yet my wife does not have the benefits of her once dream car. I just want to end the frustration and endless promises.<br> I won't recommend any Renault vehicle, due to the problems I`m experiencing and that they won`t provide me with a brand new vehicle.<br>

0
Replies (1)
Renault South Africa
Renault South Africa's reply09 Feb 2015, 16:07
Official
Hello HenAnn,

We acknowledge your complaint and confirm as follows:

We firstly would like to apologise for any inconvenience caused and assure you that Head Office is working with the dealer to resolve your complaint.

We assure you a response to this matter.

Regards,

Renault RSA