Disappointed, no sense of urgency n lack of service from email their website

Good morning

Please assist with below I haven't received feedback yet from the glen, I called them yesterday was I promised a callback noone bothered. Wat a terrible customer service.

Disappointed service

---------- Forwarded message --------- From: Bongie Thusi <***> Date: Sat, 12 Apr 2025, 00:14 Subject: Renault Service Plan Number: LIQ****214089 and M-Sure Platinum Booster Warranty *** To: <***>

Good day Renault The Glen

I would like to book an appointment for car service, the vehicle will be available on the

7 May 8 May 9 May Wed Thu Fri

Vehicle Make & Model: Renault Kwid 1.0 Climber 5DR – Registration Number: KM26HPGP – Vin Number: MEEBBA*** – Engine Number: B4DA404E219553

The vehicle capacity is not performing as usual, it's worrying me.

I need my vehicle to be thoroughly checked everything, especially the following, I’m planning a long trip to Durban by end of May.

- When the vehicle is idling it’s like a truck - been complaining about this Thinking

- My vehicle doesn't have the usual power when I drive it.

- All front lights are dim and not clear its turning orange not white anymore - been complaining about this Thinking

- After switching off the car, the car fan is still running for a long time and its loud - been complaining about this Thinking

- My air conditioning is not heating the vehicle, cold air is coming out instead - been complaining about this Thinking

- When I switch on the air conditioning my car slacks/ it gets very, very slow while driving - been complaining about this Thinking

- My brakes need to be replaced

- Wheel bearing need to be checked as well

- I would like to know if I qualify for a trade in.

Would appreciate your feedback, please don't hesitate to contact me

Regards

Bongi

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