Damage \window-sox"and refuse to replace"""

During January 2015, I took my Renault Sandero in for a service to Renault Hatfield. Upon my arrival at 12h00, I noticed my window sox were badly damaged and even torn. I spoke to the consultant about it and she later gave me a phone call and informed me that I must buy a new pair and bring them the slip and they would refund me.<br> <br> I had to order the window sox from Baby City and only got it a month later.<br> <br> When I took the slip to them end of March, the manager informed me that I took too long and they will not reimburse me. I am an attorney. A claim only prescribes after 3 years. Besides that, they give me an undertaking and now went back on it.<br> <br> This is extremely poor service and terrible ethics! I will not be returning to Renault Hatfield.