Customers are waiting for parts

Renault Megane bought November 2014. Still under warranty. Son had an accident with car. Already with Renault approved panel beater for two weeks coming next Monday. Panel beater informed me today that they don't know what to do because they are waiting for two parts and Renault informed them that due to their move to a new building they have a back log and CANNOT assist. I phoned Renault Centurion and spoke to the \after sales"manager this afternoon. He confirmed the move and indicated that there is also a new system implemented which should have been operational last week already. System still not operational. All parts need to be transferred onto the new system and for this reason Renault cannot confirm which parts are \""in stock\"" and which are \""out of stock\"". Meanwhile the Renault customer is affected. My son works in Johannesburg and stays in Pretoria. Now I"