Customer complaint

I am writing to express my deep dissatisfaction with the service I received from Renault Motus Alberton. My recent experience has not only been frustrating but has also led to significant anxiety and distress which i believe warrants immediate attention. Initially, I brought my vehicle for checks as it was not starting and was assured that a detailed quotation will be provided, indeed i was quoted about 55k and advised that the engen had to be replaced, I therefore contacted Absa because I had a warrantee cover for the engen with them after going back and forth with Absa and Motus absa agreed to pay 21k. On multiple occasions I spoke to different stuff members who provided varying advise. Which on multiple times I was told to trade my vehicle because it will give me problems in future by Leticia George, which didn't work out coz my score was low, anxiety kicked in and fell sick. I then paid 15k on the 14 May 2023. There was no communication between me and the dealership there after I recovered i tried calling but their line either doesn't get picked up or just dropped. There was no clear explanation of the multiple figures that I was given which didn't make sense the lack of transparency made it difficult for me to make informed decisions about the necessary repairs and led to a great deal of frustration. As someone who values clear communication and trust in service providers this experience has not met my expectations. The uncer*****y regarding costs not only affected my budget but also contributed to hightened feelings of anxiety. I found myself worrying about the financial implications and the reliability of the service I was receiving. I therefore made payment again after being sick for a while tried calling again same thing calls don't go through or either cut. I went to the dealership to seek clarity and confirmation of the payment I made and seek invoices however I was told it would be given to me during the week, i had to constantly nag as the week passed without the invoice, i needed to see if my payments were reflecting and have in writing that my remaining balance was 15.500 so I could make payment but was told the system is not opening the invoice instead I was given screenshots which don't reflect the payments I made. I then got told the technician that used to work there resigned and I would be given the invoice after the new technician checks my car, i had to get Leticia's personal number because the land line never works, after the three weeks wait and annoying Leticia for feedback I got another quote which is about 125k to my surprise no explanation just the quotation which is way too much than the first quote I then decided to fetch my car this is a clear *******. I can not pay medical bills, car finance and different quotes which don't make sense. I went in and spoke to the manager Sean Van der merwe who advised the engineers are closed and will be given a call to come collect my vehicle around the 15th January 2025, till today no one is communicating with me. Moreover the overall customer service did not provide reassurance. I tried to seek clarification on the quotations but my concerns were met in difference. Instead of feeling supported, I was left feeling overwhelmed and stressed which eventually compounded my anxiety and led to depression. Now I wonder if my vehicle is even there hence I'm pressured to trade or I'm paying for something that no longer exists. I believe customer service should prioritize transparency and communication, especially in the automotive industry where trust is essential. Unfortunately my experience at Renault Motus Alberton has done the opposite leaving me feeling demoralized and disheartened. I hope this feedback will be taken serious and steps will be implemented to improve the quotation process and customer communication not having to make customers feel unwelcome by rude service providers. I remember how terrified I was when I went there in different occasions coz someone was rude towards me, I ended up crying infont of everyone coz I couldn't get clarity unfortunately Jay used to try and assit and now that he's not in that branch wonder if customers are happy coz the rest are just not helpful. I am committed to supporting businesses that take pride in their service but at this stage I am unable to recommend Renault Motus Alberton based on my experience