Costumer services has no value to Renault Parden Eiland

<p>I took my car for a pre-booked service this morning at Renualt in Parden Eiland. It was utter chaos when I got there this morning. Their system was not working yesterday so that means that there is a back lock. They took my booking ticket from me and was instructed to take a seat. An hour later I was still not attended to. I finally had enough and asked if I could have my keys back so I could leave. I was told to wait as they were busy. 15min later I only got my keys back. The service consultant then informed me that my car does need a service just yet. The cars are set to an international standard only which the sales person was supposed to inform me about but failed to do so. Renualt Paarden Eiland could have just called me to moved my appointment as they should have for seen that there would be a back lock. I have never in my life seen such incompetence and lack of customer service. I will definitely not go back there and I do hope that my next service experience will not be so horrific. </p>