COMPLAINING ABOUT RENAULT KWID

Renault SA is very bad, I bought a brand new Renault Kwid in 2017, the car is currently at 70 kilometres and the car i still under warranty. I reported the car to Wonderboom Renault four weeks ago, the took the car in for repair. I was told the car will be fixed on the condition that i never messed my services I did all my services with Renault , and two out of those services were done with a local dealership. last week i received a call from Renault indicating that the car engine is damaged, the car need a new engine. I am now told , the warranty declined the application to replace the new engine due to the fact that i did the two services with a local service workshop. therefore i must pay R86 000 for a new engine which is discounted to R60 000 or else i must come and tow the car.

Currently the is stripped of, it cant move. i must find a way to tow it if i dont have money. As a customer i believe i was not treated well at all, there was no proper communication and the staff including the manager were unprofessional. i have waited for weeks to know what is the problem with my car, i demanded several times to know the costs and i was told there are 80% chances that the warranty wont approve the claim. hence they continue stripping it off without even giving me a quotation of the engine. if i knew it will cost this much i was going to decline everything from on set.