CAR SERVICE ON A FIRST COME FIRST SERVE BASE....

During the week of the 15 – 18 April 2019, I booked in my car for a service at the Renault -Vaal Vanderbijlpark. I spoke to the lady by the name of Rita. I was given today’s date (24/04/2019) to bring in my car for service.I requested my husband to take in the car for me as I have a lot of commitments at work (I work in Rosebank). When my husband got there, unfortunately Rita told him that my car can not be taken in for a service on that day(the day they gave to me) as they have reached their maximum intake for a day. He needs to take the car with him and bring it in on Monday the 29th of April 2019 for a service. I contacted Renault SA, i spoke to the lady by the name of Lucy who apparently deals with dealers in Gauteng. She said to me she has escalated my complaint email to the head office(this was on the same day whereby my car was supposed to get service). On Thursday and Friday i tried following up with Lucy regarding the matter via email and telephone, she is not taking my calls not replying to my emails. My car was booked in for a service that Friday(26 Apr 2019). i took the car myself and not even the manager or anyone spoke about the incident nor expressed an apology. i am so disappointed in the service i got. It would have been better if i was told that car service is done on a first come firs serve basis, then i wouldn't have wasted my airtime to make a booking, worse of it all,the cost of fuel my husband and i have encountered on that day alone. i had to take a taxi to work on the 24th and the 26th just for a service i booked for a week in advance.