Call back promises not met

Called Renault woodmead last week since I service my car there and requested for a quote for my brakes and was promised to be called back . Nothing . I called again and spoke to zakhele and he also promised to call me back . Nothing . I then went to the website yesterday and on the chat requested to be contacted and was advised by Franschesca that I will be contacted by the centurion branch stil nothing . I’m frustrated and disgusted by the service . I’m still waiting