MvH
Mary-Ann van Heerden
1 reviews | Active since Dec 2015
10 Dec 2015, 14:48
BUY ANOTHER RENAULT? HELLS, NO!
On Monday, I got to Renault at 07:30 to diagnose non functioning front windscreen wipers, after driving in rain & mist down Fields Hill. Wiper motor needed replacing (R4300). New motor out of stock, would take 3 days from Jhb. Asked for it to be overnight couriered at my expense. Service Advisor confirmed it was possible. Have phoned them daily, been pushed from pillar to post and eventually told on Wednesday to call Customer Care in Jhb to escalate my complaint. ***?! Staff need a course on how to do their jobs. On Thursday, I was told the part had been despatched that day and would \hopefully"arrive on Friday. In the meantime"
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