Broken Windscreen and roadwothy test not done

On the 05th of Nov , i wrote an email and highlighted the following with Renaul Multifranchise Alberton : <br> <br> The following were not included or were broken:<br> 1) windscreen with a crack , 2) cigarette lighter , 3) spare key , 4) ?manual and service record<br> <br> The car did not pass the roadworthy test because of the windscreen crack , till today i am driving a car that is having the broken windscreen . I cannot say much about the roadworthy test , i had to do it because the temporary licence was expiting . i used my money and time to make sure that my car is registered . The car only refunded me half the money that i used to ensure that is on the road.<br> <br> Is this how Renault/ Multifranchise are treating their clients or customers?