Broken Trust After Repeated Failures and Delayed Repairs

I am writing this review with great disappointment regarding my recent experience with Renault Centurion. I purchased a Renault Kwid in 2020 as my first vehicle and owned it for two years without issues. My positive experience with the brand led me to trade it in for a Renault Kiger. Unfortunately, over the past two months, my experience has been extremely disappointing. On 23 December 2025, I took my vehicle to Renault Centurion due to a fan belt issue. It took over a month for the vehicle to be repaired, during which time I had to commute between Pretoria and Johannesburg using public transport, which caused significant inconvenience. Less than a month after collecting the vehicle, the same issue occurred again on 21 February 2026 while I was driving from Rustenburg. The vehicle was towed back to Renault Centurion on 23 February 2026. I was informed that the newly installed fan belt was damaged, though no clear explanation was provided as to how this occurred. Since 21 February 2026, I have been without my vehicle. Despite numerous follow-ups, I continue to be advised that a required part is being shipped with no confirmed ETA. On some occasions, I have been told to expect it only by the end of March 2026. In the meantime, I am forced to rely on public transport with school-going children while continuing to make monthly payments for a vehicle I cannot use. What adds to my frustration is that when I contacted Renault Centurion separately to enquire about a fan belt for a Renault Kiger, the number *** just rings once and disconnects.. This has left me confused and concerned about the prolonged delay in repairing my vehicle. I am extremely frustrated by this experience and urgently require my vehicle to be repaired. I do not understand the ongoing delays and am requesting immediate assistance and resolution.