JB
JUDITH B

1 reviews | Active since Apr 2022

05 Apr 2022, 15:45

BRAND NEW 2021 RENAULT KIGER 1.0 ENERGY ZEN

I have purchased a RENAULT KIGER 1.0 ENERGY ZEN 2021 END OF OCTOBER 2021. This was purchased from Renault Gateway in KZN. This was reported to your Customer Care about the ********** issues I am experiencing with this supposed to brand new vehicle. NOT ONE OF YOU have the decency to return emails or feedback. HOW shocking. The faults are just popping up daily on this vehicle without me even looking or finding them. From the time I purchased the vehicle I reported the brakes being noisy scratching feeling like it would fail any minute. According to Gateway this is normal!! The Car was booked for the 10th of February to resolve all issues. Came out just the same no change. 1. dings on the roof reported - no one uses the car for roof carrier transport how does this happen 2. brakes still ongoing!! - should this fail - I will keep you all responsible for this as it was reported over and over again. I was told it if fine and normal 3. the window beading on passenger front window is now popping. why?????? how???? 4. on the roof between the pillar - paint chips - how does this happen in a million years? 5. on the bonnet the disgusting rust (brown and looks severe)that came popping up after a minor stone chip. How is this possible? not even my 2018 Isuzu with all its stone chips have this rust problem occurring. you have a serious problem here. I am convinced that the paint prepping process was not done correctly and steps were not followed through. I WAS TOLD NOT WARRANTY, PLEASE CHANGE YOUR TUNNEL VISION, LOOK BROADER AND WIDER. THIS IS DEFINITELY A WARRANTY PROBLEM. The bonnet even have chips on the bottom the bonnet hood. Pictures was forwarded. The list goes on... This is a Brand new Vehicle and not a Voetstoots model I purchased, neither secondhand. Please treat your customers and your Product with respect and integrity! I do not seem to have that joy and experience!!! I am sure it is lovely customer care to ignore your clients to treat them like they don"t exist and the money they have invested in your company does not pay your employees salary who is not interested to do their part!

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