Best pre- sale and after sale service

Item: Renault South Africa
Rating: 5
Author: Christopher H

Elzabe Loubser at Renault Northcliff ensured that I was treated as a VIP from the start! Whe I decided that I wanted to buy a Clio 4, she immediately stood up to the challenge and managed to find me a Passion Red (which is a very rare color due to popularity) Clio 4 Dynamique. We even received a few freebies on the vehicle as a discount such as the panoramic roof, metallic paint and smash and grab windows. Due to circuimstances beyond Elzabe's control, the vehicle that I wanted could not be released due to a technical fault of some sort. This, however, did not stop Elzabe from performing in what she does best - Customer Service! She immediately phoned me and advised me of a course of action. Within 2 days, she had a different vehicle - a Clio 4, Passioin Red, Dynamique. This was exactly the same car as the previous one except that it did not have the panoramic roof. As both were the faceif models, I was more thank keen to accept the vehicle from her. Deal's done and all was happy. Elzabe still gave ust he discounts mentioned above. All was finalised on the 9th of December and I went in to fetch my new car. Elzabe went through a great deal of trouble to ensure a memorable experience. The car was covered under a sheet, a HUGE red ribbon on the bonnet and a personalised message infront of the car. She also included gifts such as a Renault Key Ring, non- slip mat, special car shampoo and a "survival"kit. Elzabe made it her mission to ensure that I know the basics of the vehicle, including the operation of the media entertainment system. Elzabe Loubser - you are an ambassador for Customer Service in South Africa! Thank you so much for all your hard work and effort to make buying the car as effortless as possible. Your work ethic, attitude and loving nature will make you grow beyond expectation. You were a star and you still are with your after sale service. Christopher Holmes

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