BE AWARE OF RENAULT FREE COMPREHENSIVE OFFER

Purchased a Renault KWID in October last year, which came with a one year free Comprehensive cover. After a few months was informed by Reanult, the insurer was liquidated and a new insurer was confirmed. Put through a claim with Centriq Insurance with the Administrators being SA SFIN HRS on 22 March 2019. No claim number to date No authorisation to go ahead by me No breakdown of the damages Not a single official document on a letterhead Car was towed to choice of SASFIN HRS workshop, i had no option Damages claimed R25 000 for a part that costs R1730 at Renault and labour at R5000 With no paperwork AT ALL, I am requested by SA SFIN to go to workshop, pay R10 000 excess and collect my car. I ASKED RENAULT FOR ASSISTANCE, AND GOT TOLD "GET A LAWYER, WE CANNOT HELP" SA SFIN is the most under handed and disreputable company your car is insured under. RENAULT SHOULD OF CERTAINLY DONE THEIR HOMEWORK BEFORE PLACING A CLIENT IN SUCH A DIFFICULT SITUATION AND LATER WASHING THEIR HANDS OFF ANY DISPUTES.