Bad service from an employee

On Wednesday the 7th of February, I took my car for front light inspection. Around 11h28 Lorraine Smallman called me to advise me that the warranty does not cover the light then I told her that I was referred to them by the Panelbeater since they bought the light there and it was still under warranty therefore she must call them if possible. She took their details and promised to call them then call me back. I tried to call her after 1 hour 30 minutes to get feedback, but I could not reach her and thereafter I also tried with no luck. I decided to go there and check because I was still gonna drive 66 kilometres from East London and my son knocks off at 16h30 at school. When I arrived there at 15h45, I found that she had put my documents on the side and she never bothered to call me back. When I asked her why was i not advised about the progress she told me with a very irritated face that she went on lunch at 12h00 and when she came back she was very busy, imagine 5 hours passed by without being consulted let alone the fact that she did not attend to my query. She also told me that there's nothing she can do if the panel beater does not call her back I must call them or go there myself .

Lorraine is very rude, she is not treating customers nicely at all. She was not treating me like nonsense for the first time, Sometime last year, i took my car for fuel cap replacement. I advised her that I was coming out of town and I have to go back by 14h00 so I asked if it was possible for my car to be done by then she told me that since I was early surely they will be done early and they will call as soon as it is done. I left, then around 12h30 I called to check the progress, the other lady that she is working with was shocked to hear that I was never called as my car ready as early as 10h00. The driver picked me then on arrival I asked her politely if she had forgotten about my request, she told me that I am not the only client she serves therefore she was very busy to check on a specific client. I was deeply hurt but I walked away. I am not the only person that she is treating like that but unfortunately other people keep quiet. I feel like this is too much and there's few Renault service centres in Eastern Cape therefore they should atleast take their staff for customer care courses because Lorraine lacks customer care s****s. Her attitude is unbearable, the facial expression she shows really makes one wonder if she really likes her job.