Bad service , bad attitude no customer service

I was assisted by Herbert at Renault Alberton went there to buy Vbelt kit which was packaged with a incorrect bar code on the package box returned the kit on the 25 April 2018 i requested a refund

Therefore they request my documents, went to print out bank statement and filled in a form , it was communicated to me it will take 3 working days

Last week on the 3rd i called did my followup with Herbert then ended up speaking to his manager Divan which also said he will come back to me and he money will be paid into my account by the 4th May 2018

Today i call again same story he says the payment should have been paid and he will come back to me called him again 2 hours later he says his waiting for the lady that does the payment

The service i received from Renault alberton was pathetic and no service at all they don't even return the call as promised the manager has an i don't care attitude i even requested him to give me feedback before end of business today which i am still waiting for this call i even told him that i'm taking this matter forward he just said Ok as if he could be less bothered and i'm quite disappointed because he is a team leader i was expecting prompt responses and followups with payment department as he know the refund is pending for almost 2 weeks now

Clearly they don't care about the reputation of the company and that it doesn't deliver service to clients

I'm writing this review because im still waiting for the Refund no contructive feedback given