Bad service

Booked in my car for the 1st service on the 28th of August , took in my car, only when I have to leave and go to work I was told that am not within the radius, which is something I was supposed to be told before they booked me in. I told them I don't have any means of transport as it's their fault they could have booked me elsewhere. Later in the day the call me to inform me that the car will be ready at 3pm, the lady from the service department then tells me then that there is no shuttle service, I must get myself there. Her name is Charmaine. Got my car back only to find out the passenger door lock is not functioning anymore, I call them back and the say I should bring it back on the 6th of September, I asked them if it will be for the whole day, she said no,Its something they can look at , then o get there I wait for them to check the car, she comes back and tells me the car needs to be booked in. I asked them how will I get to work then, they told me there no shuttle service I can uber. 2nd time taking an uber to work due to their miscommunication and inconvenience. Spending money unnecessarily on transport