BAD SERVICE AND POOR CUSTOMER CARE

Hi<br> <br> Since the moment i took delivery of my vehicle i had endles problems with service delivery. If it wasnt with the sales agensts then with the service agents when booking in my vehicle for a service. Endless problems with the manner in which Renault deals with customers in general. Booked my car in for a service. I was told that Renault provide a drop off service but no pick up service. Only on request way in advance a pick up service will be arrange. I requested my service in advance and requested that courtecy and i was told that it was ok after almost fighting witht them, I cannot understand how they cannot have a service like that when they are in the possesion of your vehicle. Its just rediculous. I have never ever had such concerns with my previous dealer (VW) Their service was of a very high standard. Even after someone from renault called me i was told the morning when i dropped my car that they were not aware of the arrangement that was made for being fetched at work. I was so upset because the service concerns and challenges i have with Renault is just getting worse. And to crown everything my car was booked in for wheel allignment and not service????/