Bad service and no feedback

After a diagnostic test and parts assessment being done on the 12/10/2015, I ordered the required parts and paid on 16/11/2015. The job requirement was that it be completed by the 31st of December as the car has to be back in Cape Town from Kimberley. <br> <br> One can expect that in all business areas some form of unexpected delays are expected but it's been 3 weeks of continual calling to the service center. Each time I get told they will find out and call me back but not once have I been called back. I have been in to the service station 4 times. The representative responsible tries to avoid seeing me and can give me no answers. Apparently the parts are in a container in JHB and some one has to unpack it. No one can or wants to find out when it will be done by and offer no form of assistance.<br> <br> If they could attest have been honest weeks ago I could have had the job done elsewhere. Someone has to be able to tell me where the parts are and when they are expected to b unpacked or sent to Kimberley.<br> <br> Part number : ***<br> WIP : 12434<br> Acc number : 611045