Bad service and Dishonesty

<p>I took my Renault Clio to Renault/Nissan woodmead for a service on 06/04/2017. I got called to say my car was ready and that they would send a car to collect me from work. When I arrived at Renault, the service assistant tells me that he'll collect my car and he'll pull it up front. He comes back 10 mins later to say they just busy with the vacuum. Because I was in a rush, I tell him to bring it anyway. He pulls the car to the front, and it wasn't washed, wiped down or anything. He jumps out the car says goodbye and leaves.</p> <p>When I jumped in my car to leave, I noticed a large crack on my windshield, I then enquired what happened, and the woman in the services department tries to tell me that it was there already when I dropped the car off. We argue for a little bit, before she pulls out a 'pre-check form' with a mark by the windshield....Firstly, there was no pre-check done when I dropped the car off, secondly, I know there was no crack on my windshield, especially not such a large and noticeable one.</p> <p> </p> <p>After I start getting upset, she goes to her manager who says to her that I must I claim with my insurance to get it repaired, and they will pay my excess. So now I must dealwith higher premiums etc.</p> <p> </p> <p>I wont be taking my car there again.</p> <p> </p>