BAD SERVICE!

My Renault megane was booked in for a service for Thursday 10th March 2016.<br> <br> - Firstly a sales consultant called me to try to get me to trade in my car and get a new Renault because he could see that my mileage was a bit high, that's confirmation that i booked my service.<br> - Secondly another sales consultant called me to find out what else is wrong with the car so that they can add it to my service appointment. <br> <br> Come Thursday morning i go drop off my car around 6:30am i find the security guards and a Renault employee(driver) so i ask the driver to keep my keys safe until the service office opens, we had a good agreement and i left for work. While on my way to work an Ashley Slement sends me a rude sms telling me that i left my car there *******ly, i made no appointment, there's no paperwork and no indication of work to be done and that they will not attend to my vehicle. <br> Now how did the sales people know that my car will be coming in if i did not make a booking???<br> This Ashley was incredibly rude by sms and via voice call, i told them that they're not the only renault in gauteng, i will take my car elsewhere, get your facts straight before you go being RUDE at a customer!!!!