Bad service!!!

Hi,

I’ve been a fairly satisfied customer of Renault since 2015 when I bought a Renault Sondero Stepway. But my dissatisfaction started when Renault Menlyn could not supply windscreen wipers for three services in a row. And even after giving a very low score with the last customer survey, I’ve had no feedback ir contact if any kind.

But this is the tip of the iceberg. On the 22nd of July I called Renault Menlyn to book my car in after the gearbox developed a grinding sound. The dealer could not take the vehicle the next day. When I said that I am worried that the gearbox will break while I am travelling, the Service Manager’s reply is that it’s ok as Renault has a tow in service for vehicles still under warranty. At the end, the car was handed over the morning of the 26th of July..

From discussions with Renault Menlyn, the car was only send to the gearbox specialist late the Monday afternoon. I was only informed of this after I called the dealership to hear what is going on.

Two days later, I called again to hear what is happening only to be informed that the gearbox specialist is very busy and will maybe be able to open the gearbox on Thursday afternoon. By this time I’ve been without a vehicle for a week. Upon enquiring about the availability of a courtesy car, I was informed that the dealership does not have any vehicles available and that a request will be forwarded to Renault SA.

On the 6th of August I was informed that the gearbox was opened and an assessor was looking at it. This is now 12 days without a vehicle and no feedback on any courtesy vehicle.

Today, the 12th of August I was informed that the vehicle will only be ready this coming Friday. And guess what?? Still no courtesy car!!

I’ve always enjoyed the Renault products but due to this experience I will never support Renault again. Either as customer or on a word of mouth basis. If this is the service that they endorse then it makes no sense to purchase their vehicles as they cannot give a quality service.