BAD SERVICE

Good day All

I have been a customer of Renault since 23rd Dec 2013 and so far the services have been far from impeccable. My latest encounter with you guys was this morning when I dropped my car off for it 165 000 service. When I got to Renault at about 07:47 Tariq assisted me to check my car in and asked me to wait for the drive in customer seating area. I wanted for more than an hour and when Thomas come I asked him if he was going to drop me off at Equestria. Thomas rudely told me that he doesn’t drop off in Equestria and to 2 customer with him I asked him if there was another drive but he just ignored me. I then went back to where I was seated. No one even asked to help me everyone just walked pasted with checking if I was ok until I then got up and went to ask the reception who can assist me. She called a manager who never come to check up on me. Oupa(The driver) walked in and asked me if I was assisted ? I explained to Oupa that I needed someone to drop me off and that I was already for an appointment. Without wasting any time he took me an apologized for any inconvenience. I called Riaan Venter to explain my issue and also to advise that this was not the 1st time iv had ****ty service from Renault Menlyn and that the previous time my car was dropped of and Freda called me at 5pm explained that no one had worked on my car yet and someone will only be worked on the following day and that I has to fight with her to even get a car or someone to take me home beside the inconvenience cause. Never the less I think I just wasted Riaans time and he was rather glad to get me off the phone not even showing interest in what I was saying until I switched from speaking English to Afrikaans.

Im not here saying I want red carpet service from you guys I needed someone to treat a customer like you would like to be treated and with respect. Im also not expecting anything to be done about this because it won’t like always but please be advise that iv already been to Hello peter and Twitter with story. I will defiantly no be purchasing my next car from Renault that’s for sure..!!

NB: @Tariq and Oupa thank you for the awesome service today. You are the epitome of what customer service is!! I hope such incidents will not be repeated.