Bad Service

On Sunday evening my car was towed and taken to Renault The Glen for a check up .Monday morning a consultant by the name of Chantall Parker phoned to advise they'd received the car and would keep me posted on the progress of same. During the course of the day it was now my "job" to keep phoning her trying to find out how far the vehicle was, left numerous messages for her to phone me back of which she did not bother herself by doing. As the day progressed I still hadn't received any call from her despite the many calls I made to her office, now I was starting to panic as I had to ask for a lift from people at work to take me to the dealership. 16:05 I made another call to which I was " lucky" and got hold of her, whereby she casually told me my car was not ready for collection. After talking to her . I was dissatisfied, so I phoned back and requested to speak a manager who was unavailable to take my call, then I was put through to Stephen who promised to phone me back, but did not, instead Chantall gave me a call being nonchalant as I could hear her laughing in the background as I answered. She'd call to offer a loan car ( why was this not offered in the first place? did I have to get angry and fight first?) Upon my collection of the loan car, it was in a very bad state. She advised this was because the car was in the storeroom and if I wanted it washed I can bring it the next morning for a wash before going to work. ...REALLY? On Tuesday I returned their car , previous day I'd asked her to ask the guys to fit in my reg plate- this was not done upon collection of my car, had to wait for a while outside whilst she went to look for someone as the workshop guys were already on their way out. I've dealt with the Renault The Glen before and the service was impeccable. What I went through with that dealer recently was appalling and I'm very much disappointed!