Bad Service

I am very disappointed in the services I received from Renault Klerksdorp. I pre-booked a major service for my daughter’s vehicle on Friday 09/01. I received a quote for the work do be done on the vehicle which included among other things the replacement of the cam belt, front and rear brake pads and battery. I spoke telephonically with Yolanda and accepted the quote, I also informed her that the battery must be tested and replaced because it was causing problems. She assured me that the work will be done. I had to arrange transport for my daughter from Potchefstroom to Klerkdorp to collect the vehicle just to be informed that the work as mentioned above was not done. What is more disturbing is the fact that Renault Klerksdorp released the vehicle to my daughter knowing that one of the coil plugs was not functioning properly which placed her at risk of being stranded next to the road. They also informed her that the brakes needed to be replaced (that was part of the job card!!!). She had to attend a meeting on Saturday morning but was without transport because the vehicle’s battery was rundown. According to Hennie, the Service Manager, Renault South Africa could not provide them with the parts to perform the service as booked. This is of great concern to us as my daughter was interested in buying a new Renault but we strongly advised her against it. Regards Johan