Bad Service

Item: Renault South Africa
Rating: 1
Author: ssmit S

My name is Stephné Smit from Marble Hall. I have a 2004 Renault Scenic 1.9Dci that broke down in January this year. At first I took the vehicle to Nissan in Groblersdal for repairs. They found a loose wire on the diesel pump which they fixed. Two weeks after that the same car started having problems with the water pipes. We delivered the car to Renault Menlyn with the hope to have the car properly fixed. I phoned a guy called Caveer and required of him to check the car from rear to front. We even went so far as to make a list of all the known problems the car had at the time. The list was sent to Caveer. I waited for more than a week before I phoned Caveer for the qoutation and when the quotation arrived my husbund realized that there was a broken item (the dipstick) that was not on the quotation. I phoned Caveer the next day to ask him why the dipstick was not on the quotation while I clearly wanted the car to be fixed from top to bottom. His reply was that it could have been too labour intensive if we did not accept the quotation. I asked him again to do a full check on the car and we received another quotation for R34 014.46 this time aroud. We accepted and they took about two weeks to repair the vehicle. We paid the money when the car was ready and I came from Marble Hall to fetch my car. As to my great disappointment the car broke down only about 65km from Renault Menlyn. There I was stuck next to the road with a sick child in the rain for hours because Caveer simply said that I have to arrange for a tow truck to bring back the car on my own cost. Finally I phoned Deff and he agreed to send Werner to come and help me. Werner did not know what the problem was so he towed the car back to the workshop. The next day Caveer phoned me to inform me that the turbo was broken. He shopped around for a cheaper turbo since the original one was R31 000. Finally he found one for R8400 exl vat. The new quotation for the repair on the turbo this time around was R17384.03. Might I mention that the labour on the first quotation was R720/h, but on the new one for the turbo it was R792/h which was very strange since Deff promised us a 50% discount on the labour. We then decided rather to see if we can get a valuation on the car and ask Renault Menlyn to make us an offer for the car as is. I spoke to Rudi every day of the second week in March and my husband phoned him numerous times on 13 March but he cannot give us an amount as to what the car is worth. After all the begging and complaining at a person called "Dale" I received the following email from Renault Menlyn: Hello Stephne Ek het gou met Rudi gesels Ons het n VW Polo 1.4 beskikbaar vir R89900 plus R3500 “on the road charges”. Kleur Charcoal 110000km 2007 model Die voertuig het n 101 punt toets ondergaan en het geen foute nie. As jy jou bestaande voertuig inruil, sal ons R30000 vir hom betaal, soos hy is. Indien jy net wil verkoop, gee ons jou R20000, soos hy is. Die voordeel om n Volkswagen te ry, is laat hulle volop beskikbaar is en handelaars oral het. Dit sal nie nodig wees vir jou om die voertuig vir enige iets Pretoria toe te bring nie. Ek is seker daar is n VW Handelaar nader aan jou. Die kar is rerig in n baie goeie toestand en jy is welkom om hom eers te besigtig en te toetsbestuur, sou jy wou. Laat weet gerus hoe ek jou verder kan bystaan om jou besluit te vergemaklik. Leon Smit Imperial Nissan Menlyn 116 Lois Ave Menlyn ********** 045 ********** I wasn't interessted in buying a car from them because of the poor service I received so I called Rudi again to ask him to pay the R20 000 as per email. He then told me to phone someome else he found to buy my car and start making arrangements by myself. When I refused he told me that my car was to old to buy for his floor and if I do not want to speak to the third party who are interessted to buy my car "he will load my car on a truck and deliver it to me. This discussion resulted into another complaint which I send to all parties involved aswell as Renault SA. The mail was sent on the 5th of April but today is the 13th of April and none of Renault's people did so much as phone me. Please see the attached mail I sent. Subject: FW: Renault Scenic Goeie dag Sien asb die onderstaande epos wat ek van Leon ontvang het. Rudie jy het telefonies met my gepraat en gesê jy sal vir Leon vra om die mail vir my te stuur. Ek verwag nou dat julle die geld sal inbetaal soos in die epos staan anders gaan ek begin kla by hellopeter en dit sal net verder gaan tot ek my geld gekry het. Jy kan nie van my (jou kliënt) verwag om na hierdie epos self ‘n derde party te s***el en my geld by hulle te kry nie. Ek het vir die afgelope 2 maande honderde rande spandeer om na julle kantoor en selfoon nrs te s***el (waarvoor ek telefoon rekords het) aangesien julle my slegs een of twee keer gebel het, dit was ook net toe jy ‘n geleentheid gesien het om ‘n ander kar aan my te verkoop. Ek kan ook bewys dat JY vir MY per whatsapp gevra het om JOU te bel – BAIE ONPROFESSIONEEL!! (sien aangehegte foto) Ek dink ook nie dit is reg dat jy my dreig en sê jy sal my kar op’n trokkie laai en vir my bring nie. My geduld is gedaan en ek wil asb so gou hierdie hele onsmaaklikheid afgehandel kry. Ek is die een wat geld verloor het by hierdie deal en al wat ek vra is dat ek die bietjie wat oorbly kry asb. Neem asb kennis dat hierdie my laaste versoek is. Baie dankie Stephné Smit From: Leon Smit ********** Sent: 15 March 2017 16:32 To: ********** /> Subject: Renault Scenic Hello Stephne Ek het gou met Rudi gesels Ons het n VW Polo 1.4 beskikbaar vir R89900 plus R3500 “on the road charges”. Kleur Charcoal 110000km 2007 model Die voertuig het n 101 punt toets ondergaan en het geen foute nie. As jy jou bestaande voertuig inruil, sal ons R30000 vir hom betaal, soos hy is. Indien jy net wil verkoop, gee ons jou R20000, soos hy is. Die voordeel om n Volkswagen te ry, is laat hulle volop beskikbaar is en handelaars oral het. Dit sal nie nodig wees vir jou om die voertuig vir enige iets Pretoria toe te bring nie. Ek is seker daar is n VW Handelaar nader aan jou. Die kar is rerig in n baie goeie toestand en jy is welkom om hom eers te besigtig en te toetsbestuur, sou jy wou. Laat weet gerus hoe ek jou verder kan bystaan om jou besluit te vergemaklik. Leon Smit Imperial Nissan Menlyn 116 Lois Ave Menlyn ********** 045 **********

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