Bad experience with Renault Kiger

The worse decision in my life to ever bought a Renault Kiger.

My car was back at Renault Paarl 7 times already for the aircon not working. Every time they have to do a diagnostic to see where the problem is but surely if it was done once they should have picked up the problem ????? Every time they have another story. During the last engagement they apparently reached out to Renault France and still the problem has not been resolved .....and that for a new car. They then had to order a vacuum pump but it was on back order and only arrived beginning of March. It so happened that I relocated to Pretoria but now the pump cannot be send to Pretoria. Thought my experience in Pretoria will be better but to my disappointment not. Renault Hatfield advised that they need to do ANOTHER diagnostic as they cannot work on the records provide by Renault Paarl. No use to fight as they just become very arrogant as if you are the problem. I booked my car in only to be told if I need transport after dropping off my car it can be arranged but there will be a cost involved. My car is being booked in for the EIGTH time for something that is not my fault and then they expect me to pay for transport..............How arrogant can you get. They want to book the car in for a few days but they so not have a loan vehicle.....

In Paarl they informed me they had a few Renault Kiger's with this problem but in Pretoria I was told this problem was picked up in all other models but not the Kiger. So clearly they do not know what story to tell customers. What do you have to believe now??????

I therefore now have no other option but will go legal and go to all social media platforms. I will also approach the consumer protection office for assistance based on the Consumer protection Act 68 of 2008.

I have been more than patient but it is now getting to a level where I feel enough is enough. I paid a lot of money for convenience not to have this ****.