Bad Experience

I recently purchased my 1st car at Renault Brynston, a Renault Kiger. Which is a big achievement to me but mostly my family. They are so proud of me. Renault South Africa, I have had and been driving this vehicle since June 24th of this year. Between then and now, I experience has not been pleasant one. The amount of issues I have had with this vehicle, one could swear I have had the car for a longer period. I have been sent from pillar to post by the dealership in Brynston and lady that sold me the car has done so much to try and help but is limited to sales.

In the first two weeks of driving the car, the battery kept dying and I would find myself having to reach out to roadside assistance to get the battery boosted. The battery was replaced thanks to the sales lady.

Sometime after that, I realized that when driving the vehicle, the steering is not held at 0 degrees. It is held to the left and when you let go, the vehicle slides to the right. I thought it may have been the alignment in the vehicle. I reported it and tech manager at the Renault in Brynston told me that, their alignment machines ar broken and currently not working. He told me I would have to pay for alignment. So eventually the sales lady set up a date for me at the expense of Dealership. According to their machines the alignment felt off and driving experience had not changed. At this time the brakes had stated squeaking and making noise when I hit the brakes.

I took the car in again at the Brynston Dealership and this is where it got interesting. The technician's manager along with his top tier technician told me that...

"No car comes out with a perfect alignment and a pleasant drive"

His technician said "there's nothing we can do for you beyond this, and besides the Raenault Kiger range has the same issue. The steering not holding at 0 degrees and now there's the brakes at well. So keep driving, you'll grow into it"

I cannot accept this atrocious behavior, I purchase this the vehicle for comfort and convenience and right now, I am not getting any.

I would like to know how you are going to assist me on this matter as Renault South Africa

Sales lady name: Pam (She did her best but limited to sales) Tech Manager: Theo Top Tier Technician: Tau Dealership: Brynston

I will await to hear form you.