Bad customer service and damaged goods

I have purchased a car from the Ladysmith Renault branch on 08 November 2024 the following day I noticed a dent on the right fender and brought it to the salesman's attention, we then took it to the branch to see how we could sort the issue out. The dent on right fender was unable to be repaired. They mentioned that since it’s unable to be fixed body filler material will have to be app**** to get it repaired.

I’m against all repairs on my brand new vehicle which should have been handed in pristine condition with no damage or defects. All inspection and checks should have been done before handing the vehicle over to us.

Upon my inspection of the vehicle we have also noticed that the tyres on all 4 sides consisted of bulges which should have also been inspected by the dealership itself.

I’m extremely frustrated and unhappy with the service iv been given. We do not have any feedback or help after constantly contacting the company. We tried to make contact with the manager aswell and we did not get any help at all.

This is our first car purchase -which should of been a positive and empowering experience and based on the product that we have received from Renault I would no longer want to render my support to this business and rather shop elsewhere.

I’m writing this today 18 December 2024 with no feedback or way forward from Ladysmith Renault.